Responsible Gaming
at bb89
At bb89, we believe gaming should be fun, controlled, and never a source of harm. Our responsible gaming programme gives every Bangladesh player the tools, information, and support needed to stay in control — every session, every day.
Gaming Should Always Feel Like a Choice
bb89 was built with Bangladeshi players in mind — a platform where cricket betting, casino games, and slots are an enjoyable pastime, not a financial pressure. We recognise that a small number of people can develop problematic gambling behaviour, and we have a duty to help prevent and address that.
Our responsible gaming framework is built around four pillars: Awareness, Prevention, Intervention, and Support. Each pillar is backed by practical tools you can activate directly from your account dashboard at any time, with no waiting period and no questions asked.
- No pressure sales tactics. bb89 does not use aggressive promotional messaging to push players towards higher deposits or more frequent sessions.
- Honest odds display. All game return-to-player (RTP) percentages are clearly stated so players understand the statistical nature of every game before wagering.
- Transparent bonus terms. Every promotional offer on bb89 carries clear wagering requirements stated in plain English — no hidden conditions.
- Cooling-off periods. Players can set a cooling-off period of 24 hours, 7 days, or 30 days directly from their account, pausing all gaming activity instantly.
- Reality check reminders. Set optional session-time alerts that pop up at intervals you choose — 30 minutes, 1 hour, or 2 hours — to keep you informed of how long you have been playing.
- Dedicated support channel. A trained responsible gaming support team is available 24/7 via live chat and email, separate from general customer service.
- No marketing to restricted players. Once a player activates any responsible gaming restriction, all promotional communications from bb89 are suspended for the duration of the restriction.
- Permanent self-exclusion option. Players who wish to close their account permanently for responsible gaming reasons may do so at any time and will not be sent re-engagement marketing.
Six Tools to Keep You in Control
Every bb89 account comes with a full suite of responsible gaming controls. Activate any of these tools instantly from your account settings — no forms, no delays.
Deposit Limits
Set a maximum deposit amount per day, per week, or per month in Bangladeshi Taka (BDT). Once your limit is reached, deposits are blocked until the period resets. Reducing a limit takes effect immediately; increasing a limit requires a 48-hour cooling-off period to prevent impulsive decisions.
Loss Limits
Define the maximum amount you are comfortable losing over a set period. bb89 will automatically suspend your gaming session when you reach your loss threshold, regardless of whether you have remaining funds in your account. This tool is designed to prevent chasing losses.
Session Time Limits
Set a maximum session length — anywhere from 30 minutes to 8 hours. When your limit expires, bb89 will log you out automatically and display a summary of your session, including time played and net result. You can also configure recurring reminder pop-ups at custom intervals.
Cooling-Off Period
Take a short break from bb89 without closing your account permanently. Choose a cooling-off period of 24 hours, 3 days, 7 days, or 30 days. During this time your account is suspended, withdrawals of existing funds remain available, and no promotional emails will be sent to you.
Self-Exclusion
If you feel gambling is becoming a serious problem, self-exclusion blocks your access to bb89 for a minimum of 6 months, up to a permanent lifetime ban. During self-exclusion your account cannot be reopened early under any circumstances, and all marketing is permanently halted.
Reality Check Alerts
Stay aware of how long you have been playing with on-screen pop-up reminders at intervals you select. Each alert shows your current session duration, total wagered, and net profit or loss. You can choose to continue, take a break, or end the session from within the alert itself.
How to Activate Responsible Gaming Tools
Setting up your responsible gaming controls on bb89 takes less than two minutes. Follow these steps from your account dashboard.
Log in to your bb89 account
Visit bb89.onl and log in using your registered username and password. Ensure you are on a secure, private connection before accessing account settings.
Navigate to Account Settings
Click your profile icon in the top-right corner of the screen, then select "Account Settings" from the dropdown menu. On mobile, tap the menu icon and choose "Settings".
Open the Responsible Gaming tab
Within Account Settings, locate and click the "Responsible Gaming" tab. All available player protection tools are grouped here for easy access.
Select and configure your chosen tool
Choose the tool you want to activate — deposit limit, loss limit, session limit, cooling-off, or self-exclusion. Enter your preferred values (amount in BDT, time period, or duration) and confirm your selection.
Confirm activation — takes effect immediately
A confirmation message will appear once your restriction is active. For deposit limits and cooling-off periods, the restriction begins the moment you confirm. For self-exclusion, bb89 sends an email confirmation and closes your account within 30 minutes.
Contact support if you need help at any stage
Our 24/7 live chat support team is ready to assist if you encounter any difficulty activating a responsible gaming tool. Responsible gaming requests are always treated as the highest priority.
Is Your Gaming Still Under Control?
The following questions are adapted from widely recognised problem gambling screening tools. Reflect honestly on each one. If you answer "yes" to three or more questions, we strongly encourage you to reach out to bb89 support or an external support organisation.
Have you ever spent more money gambling than you originally planned — or than you could comfortably afford to lose?
Have you ever borrowed money, sold possessions, or used funds earmarked for essential expenses (rent, food, utilities) in order to gamble?
Have you tried to win back money you lost by placing larger or more frequent bets — a behaviour commonly called "chasing losses"?
Have you felt restless, irritable, or anxious when you have been unable to gamble, or when you have tried to cut back on your gambling?
Have you neglected work, studies, family responsibilities, or personal relationships because of time or money spent on gambling?
Have you concealed the extent of your gambling activity from family members, friends, or colleagues because you were concerned about their reaction?
Do you find that you need to gamble with increasingly larger amounts of money in order to experience the same level of excitement or satisfaction?
Have you ever considered or relied on gambling as a way to solve financial problems or generate your primary income?
Help Is Always Available
bb89's own support team is here 24/7, but we also encourage players who are struggling with problem gambling to reach out to independent organisations. Seeking help is the right decision — and it is never too late to take that step.
Kaan Pete Roi
Bangladesh's emotional support helpline. Available for individuals experiencing distress, anxiety, or addiction-related difficulties. Confidential and non-judgmental.
National Mental Health Helpline
Bangladesh's government-run mental health support line. Provides referrals to qualified professionals for addiction counselling and psychological support services.
Gamblers Anonymous
An international fellowship of individuals who share their experience, strength, and hope to solve their common gambling problem and help others do the same.
bb89 Responsible Gaming Team
Our dedicated support specialists are available around the clock via live chat. They can activate any player protection tool on your behalf and provide confidential guidance.
Reach the bb89 Support Team
Our responsible gaming team is available 24 hours a day, 7 days a week — including all Bangladeshi public holidays. Average live chat response time is 2–5 minutes.
Live chat available on the Platform · Average response: 2–5 minutes · All enquiries treated with strict confidentiality
Tips for Responsible Play
These practical guidelines help keep gaming enjoyable and within healthy boundaries for players across Dhaka, Chittagong, Sylhet, Khulna, and every corner of Bangladesh.
Set a Budget Before You Play
Decide in advance the maximum amount in BDT you are comfortable spending during a session — and treat that amount as entertainment cost, not as an investment. Never deposit funds you cannot afford to lose, regardless of how confident you feel about a bet.
Track Your Time
It is easy to lose track of time when gaming. Use bb89's session time reminders to stay aware of how long you have been playing. Schedule regular breaks and stick to them — step away for at least 10 minutes every hour to reset your focus.
Play for Entertainment
Approach every gaming session as you would any other form of entertainment — like watching a BPL match or going to a film. If you find that gaming no longer feels fun and instead feels like a compulsion or a financial strategy, that is a signal to take a break.
Never Chase Losses
Chasing losses — increasing your bets or continuing to play specifically to recover money you have already lost — is one of the most common signs of problematic gambling. If you have hit your budget for the day, stop. The games will still be there tomorrow.
Avoid Gaming Under Stress
Gambling while emotionally distressed, intoxicated, or under financial pressure significantly increases the risk of making poor decisions and losing more than intended. If you are going through a difficult period, consider using a cooling-off period until you are in a better headspace.
Talk to Someone You Trust
Sharing concerns about your gambling habits with a trusted family member, friend, or colleague can provide valuable perspective and accountability. If you feel you cannot talk openly about your gaming, that in itself may be a sign that professional support could help.
Protecting Young People at Home
bb89 enforces a strict 21+ policy, but we also recognise that household devices are often shared. Parents and guardians in Bangladesh can take additional steps to prevent minors from accessing online gaming platforms, including bb89.
- Use parental control software such as Net Nanny, Qustodio, or your internet service provider's built-in parental controls to block access to gambling sites on shared devices.
- Keep your login credentials private. Never share your bb89 username or password with children, younger siblings, or anyone under 21.
- Log out after every session on shared computers or mobile devices to prevent accidental or intentional access by others in the household.
- Educate young people about the risks of gambling and the importance of the 21+ age restriction in an open, non-judgmental conversation.
- Report suspected underage access to bb89 immediately. We will investigate and act without delay to protect the young person involved.
Any account found to be operated by a person under the age of 21 will be closed immediately, all associated funds will be reviewed in line with our terms, and the matter may be escalated to the relevant authorities. There are no exceptions to this policy.
bb89 verifies player age at two critical checkpoints: during the initial registration process and again before any withdrawal is processed. Players who cannot confirm they are 21 or over will not be permitted to access real-money features of the Platform.
Enjoy the Games. Stay in Control.
Ready to explore bb89's world-class casino games and cricket betting — on your terms, with full control tools at your fingertips? Browse our game library or read our FAQ for more information.